Service & Support

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    Peptide Synthesizers

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    Service & Support

Protein Technologies peptide synthesizers empower you to synthesize any sequence with confidence, overcome productivity challenges, and accelerate your research.​
To ensure instrument performance, Gyros Protein Technologies offers a range of service contracts as well as individual service options to support your needs. Servicing is carried out by a highly trained, dedicated service engineer.​

  • Maximize instrument productivity​
  • Ensure top performance through planned Preventative Maintenance (PM) 
  • Minimize risk of downtime with priority support and service​
  • Control and predict cost of ownership​
  • Insure against unexpected costs

Standard Warranty​

During the warranty period, users are guaranteed a response to service phone calls or emails within 24 working hours and an on-site service visit after diagnosis of the instrument failure.​

Also covered are the costs for a service engineer’s travel, labor, and lodging for on-site service repair visits, replacement parts and any routine hardware or software updates that become available during the warranty period.

service image Peptides

Service Contracts​

Gold Service​

Gold Service focuses on maximizing productivity and cost control. The highest priority response times for service calls and unlimited on-site visits and spare parts, together with an annual PM visit, aim to minimize down times and ensure that the instruments are kept in peak condition. ​​


Silver Plus Service​

Silver Plus Service offers high priority response times for service calls and one on-site visit with parts as well as an annual PM visit. Additional spare parts are covered, with service costs discounted in the event that additional service repair visits are required.​​


Silver Service​

The Silver Service offers an annual PM visit with priority response times for service calls. Discounted costs for service for non-PM service visits apply, along with spare parts.​

  Silver Silver Plus Gold
On-site PM visit, includes travel, lodging and labor costs​ Annual​ Annual​ Annual​
Service call or email response time​ Within 12 working hours​ Within 12 working hours​ Within 8 working hours​
On-site service visit after diagnosis of instrument failure​ Within 8 working days​ Within 6 working days (for included service visit)​ Within 4 working days​
Travel, and one day of on-site labor costs for service repair visits​ 30% Discount​ 1 visit/year included, 30% discount after that​ Yes​
Spare parts, except consumables, external bottles or waste container​ 30% Discount​ Yes​ Yes​
Routine hardware/software updates​ Yes​ Yes​ Yes​
Telephone or email support for fast troubleshooting​ Yes​ Yes​ Yes​
Instruments older than 10 years​* Yes​ No​ No​

Service contracts can be purchased for 1, 2 or 3 years. Please contact your local Gyros Protein Technologies representative to discuss the level of service coverage that best suits your needs.

*Certain contracts for discontinued instruments, including Tribute, PS3, Prelude, Sonata, Symphony, Quartet, and Sonata XT may have further restrictions due to limited parts availlability.